How do I exchange a product?

If you would like to exchange your item, please contact our Customer Services team using our Contact Form with your name and order number to arrange a return.

  • For any further exchanges on the same order, the postage will be charged again.
  • All products purchased online must be returned in accordance with this policy and cannot be returned or exchanged in any store locations.
  • Exchanges can only be processed for items of the same monetary value.
  • Products must be in their original condition and packaging (where possible).
  • Package the products securely.
  • Please allow 10 working days for returns to reach us.
  • You will receive an email once your refund or exchange has been processed. Some products are not eligible for a return - more information can be
    found in the FAQ.
  • Please ensure that you retain proof or confirmation of your return.

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